Canadian Niagara Power wishes to advise customers of funding programs available to them if they are having trouble paying their electric bills during the pandemic.
Customers may be eligible for a one time, on-bill credit to help them catch up their electricity bills and resume regular payments through the COVID-19 Energy Assistance Program (“CEAP”). In order to be eligible for the CEAP, customers have to meet a number of criteria. Please call our offices to find out more information on this program and other programs available to assist customers to pay their electric bills. Or visit our website at https://www.cnpower.com/news/covid-19-energy-assistance-program-ceap-3.
“We encourage customers to contact our customer service department to speak with one of our representatives about the programs available to assist them,” says Kristine Carmichael, Director Corporate and Customer Services, Canadian Niagara Power. “We understand the challenges our customers are having during this pandemic and we are here to work with them. Along with the CEAP program, there are also the annual LEAP funds, the OESP program, NEEF funds and Arrears Payment Agreements. We encourage our customers to contact our office to find out more about what is available to them”.
Our customer service department can be reached at (905) 871-0330 or (905) 835-0051. Our website is www.cnpower.com and follow us on facebook @CanadianNiagaraPower and on twitter @CNPpower