Aug. 23, 2023 – The City of St. Catharines has launched a new online payment portal
allowing residents to easily pay for property taxes, water bills and parking tickets online.
“We are excited to introduce this payment portal for our residents as another step
forward in our efforts to modernize and improve the way our community interacts with
us,” said Manager of Revenue Lisa Read. “This new portal makes paying for City
services easier and more convenient than ever before.”
The new portal is designed to provide a convenient and seamless payment experience
through its user-friendly interface. With just a few clicks, residents can take care of City
payments promptly. The system uses industry-standard encryption protocols to ensure
that personal and financial data is protected throughout the payment process.
“Simplifying our payment processes with an online payment system has been a top
priority since we launched the new stcatharines.ca,” said Manager of Corporate
Communications Maggie Riopelle. “The new payment system reflects our commitment
to embracing technology and enhancing customer service. We are looking forward to
adding even more digital conveniences through future initiatives.”
A convenience fee will apply for credit card transactions. The fee for paying property tax
or water bills is a minimum of $1 or 1.95 per cent, and for parking tickets, a flat fee of
$1.95 applies.
The City still accepts in-person cash or cheque payments with a quick visit to Citizens
First at City Hall, or cheques and money orders can be mailed to 50 Church St., PO Box
3012, St. Catharines ON, L2R 7C2.
The payment portal can be found at stcatharines.ca/PayOnline.
Our dedicated support team at Citizens First is always ready to help. Questions can be
directed to them at 905.688.5600 or citizensfirst@stcatharines.ca.