Feb. 1, 2024 – St. Catharines is leading the way for local area municipalities as a new
emergency call-handling system called Next Generation 911 (NG-911) is introduced in
Niagara.
The new system will bring innovative new technology to replace Ontario’s 30-year-old
911 voice-based infrastructure once it is fully operational. The first steps are getting
underway today with this year’s focus on installing the necessary infrastructure and staff
training.
911 callers will have a new experience when connecting with emergency services once
all the pieces are in place. The initial phase will allow communicators to receive and
respond to texts with future phases allowing photos and videos to be shared as callers
experience emergencies.
The province is funding the majority of the new $5 million system mandated by the
Canadian Radio-television and Telecommunications Commission (CRTC). St.
Catharines Fire Services (SCFS), Niagara Regional Police Service (NRPS) and Niagara
Parks Police Service (NPPS) will share the remainder of the cost.
“We have been planning the NG-911 project for the last few years and are looking
forward to the efficiencies it will bring to the 911 system,” said St. Catharines Fire Chief
Dave Upper. “Our communicators will be able to take advantage of the latest technology
available when assessing an emergency and dispatching the appropriate response
once everything is in place.”
Other benefits of the modernized system will include improved 911 caller location
information, improved responder safety and awareness, better response coordination
during a natural disaster or large-scale emergency, language assistance / translation for
non-native English speakers, and improved assistance for people who are deaf.
The CRTC requirement means that all provinces, municipalities and their Primary Public
Safety Answering Point (PPSAP) providers need to meet the new NG-911 standards no
later than March 4, 2025, at which time the legacy systems will be disconnected.
St. Catharines Fire Services is a trusted partner in delivering dispatch services for fire-
related matters in St. Catharines and other municipalities across Niagara including Grimsby, Lincoln, Niagara-on-the-Lake, Pelham, Port Colborne, Thorold, Wainfleet and West Lincoln. St. Catharines Fire Services has been hailed as a dispatch centre of
excellence and has added 16 other municipalities to the list of those they support
including Bancroft, Carlow Mayo, Centre Hastings, Deseronto, Faraday, Hastings Highlands, Limerick, Madoc, Marmora and Lake, Mohawks of the Bay of Quinte, Quinte West, Stirling Rawdon, Tudor and Cashel, Tweed, Tyendinaga, and Wollaston. SCFS is
also currently onboarding Prince Edward County.
For more information and a list of frequently asked questions, visit
stcatharines.ca/NG911.