Dec. 11, 2024 – St. Catharines residents will experience temporary disruptions to some
online services over the next two weekends as the City upgrades its power system.
To complete the upgrades, two scheduled maintenance periods will result in temporary
disruptions to some online services:
• Sunday, Dec. 15 at 11 p.m. to Monday, Dec. 16 at 7 a.m.
• Sunday, Dec. 22 at 11 p.m. to Monday, Dec. 23 at 7 a.m.
The City has scheduled these maintenance periods overnight on weekends to minimize
the impact on residents, businesses and City operations. During these times, several
online services will be unavailable including the E-Billing and Building Portals, which
support inquiries and bill payments, building permit applications, and related inquiries.
Residents will also be unable to submit marriage licence applications. Additionally, there
will be temporary disruptions to network services, printing, and phone systems.
While this may cause minor inconvenience, these upgrades will provide long-term
benefits, helping enhance system reliability, improve efficiency, and strengthen the
City’s ability to maintain uninterrupted services during critical times.
What You Need to Know
• Essential City services, including emergency dispatch, will continue to operate
without interruption.
• Plan ahead to avoid inconvenience during affected times. Tasks such as bill
payments and service inquiries should be completed before the outages.
• Services are scheduled to resume at 7 a.m. following each maintenance period.
The City thanks residents for their patience and understanding as it works to enhance
the reliability of its critical systems. This important investment reflects the City’s
commitment to ensuring its infrastructure's resilience and delivering high-quality
services to the community.
For more information contact our Citizen’s First customer service team at 905.688.5600
or CitizensFirst@stcatharines.ca.